Each day in our Technical Department, Ryan Farquhar and Jim Entwistle deal with functionality issues on all Blanco faucets, plus the occasional sink question.
Ryan, our Plumbing Technician & Product Specialist, teams with Jim, our Quality & Plumbing Technician, to provide technical information and assistance. They often guide plumbers through sink and faucet installation. One of the challenges of their job is to interpret the caller’s issues over the phone.
The faucet technicians, as well as our customer service team, receive a lot of positive feedback on their quick, timely, and personalized service. Some customers are so impressed that they write in thank-you notes.
“Just before Thanksgiving I needed a new replacement faucet. Ryan expedited the shipment of a new Blanco faucet and it arrived two days before the holiday – an impossible mission! My thanks go to Ryan and the whole Blanco family.”
“I purchased a Blanco faucet 4 years ago and was experiencing a small water leak. With the knowledgeable and patient assistance of Ryan Farquhar and Jim Entwistle, we were able to repair the faucet. I would like to commend Blanco for having this level of customer support available and Ryan and Jim’s able and patient assistance.”
We recently heard from a woman who mentioned that she was “not afraid to handle a hammer, screwdriver and pliers’’ — even at age 77.
After getting the information she needed, she commented: “It’s easy to see why the granite installer said Blanco is the best – not only is your product great, but all the support behind it – you’ve made my day. Thanks again to Jim.”
Thanks to great customer support from staff like Ryan and Jim, quality at Blanco is more than a slogan, it is how we do our jobs every day.
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