When you use the BLANCO website, we may collect, use, or disclose (“process”) personal data about you. Personal data means any information relating to an identified or identifiable natural person. Because the protection of your privacy is important to us when using the BLANCO website, we would like to inform you of how we process your personal data when you use our website as well as of your rights with respect to this data.
BLANCO CANADA Inc.
100 Corporation Drive
Brampton, Ontario L6S 6B5
Canada
Phone: 877-425-2626
E-mail: cc.ca@blanco.com
If you have any questions about our processing of your personal data, you can contact our data protection team at the e-mail address cc.ca@blanco.com or the following postal address:
BLANCO Canada Inc.
-Data Protection Team-
100 Corporation Drive
Brampton, Ontario L6S 6B5
Canada
1. Data collected via our website
We may collect and process personal information that you voluntarily provide to us through our website, including when you complete forms, create an account, register a product, request customer support, or otherwise communicate with us.
This information may include your name, email address, phone number, mailing address, product information (such as model and serial number), account credentials, and any other information you choose to provide in your communications.
We collect and use this information for the purposes of responding to your inquiries, providing customer service and support, processing transactions, fulfilling orders, managing product registrations, improving our products and services, and complying with applicable legal and regulatory requirements.
Where you have expressly opted in to receive marketing communications, we may also use your contact information to send you promotional materials, product updates, and other marketing communications. You may withdraw your consent and unsubscribe from such communications at any time in accordance with applicable law.
Where required by applicable law, we will obtain your consent before collecting ,using, or disclosing your personal information, except where otherwise permitted or required by law.
For security reasons and to protect the transmission of confidential content, we use SSL or TLS encryption on our website. This means that inquiries can be transmitted securely via the contact form or orders via the site. You can recognize SSL or TLS encryption by the addition of "https://" in the address bar of the Internet browser and by a closed lock symbol next to it.
If SSL or TLS encryption is activated, data can be transmitted to us via the website without being read by third parties.
Please be aware, however, that no data security measures can guarantee complete security. You should also take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess and keeping your log-in and password private
If you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:
We require the above information to improve the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.
2. Cookies
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable your browser to be recognised the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values for individual users. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie.
On this website, we use different categories of cookies: essential cookies, without which the functionality of our website would be limited, and in addition, optional functional and marketing cookies, which usually come from third parties:
2.1. Essential cookies
These cookies are essential to enable you to move around our websites and use their features. For example, they store which products you have added to your shopping cart or the progress of your order process, or they remember whether you agree to the use of cookies and your choices in the cookie settings. These cookies are usually session-specific and expire after your visit to the website (session), unless the respective functionality requires storage beyond that (e.g. saving the cookie setting). Disabling this category of cookies would limit the functionality of the website in whole or in part. We require essential cookies and the data they process to display the functions of our website to you and making them available for use.
2.2. Functional cookies
We use functional cookies to improve and simplify the use and performance of our website.
The personal data collected by functional cookies is collected with your prior consent. You can withdraw your consent at any time in the "Privacy Settings", which you can access by clicking on the link at the bottom of the website.
2.3. Marketing cookies
Marketing cookies are used to analyse advertising and target it to you and your interests. They are also used to limit the number of times you see the same ad, measure the effectiveness of an ad campaign, and understand your behaviour after viewing an ad. These cookies are usually placed by advertising networks on their sites with the consent of the website operator (i.e. in this case, us). They recognize that a user has visited a website and pass this information on to others, e.g. advertising companies, or adapt advertising accordingly themselves. Often, they are linked to website functionality provided by that company. In this way, we intend to tailor the advertising on other websites to you and to provide the advertising networks we use with information about your visit so that you can later be presented with the advertising that you are genuinely interested in based on your browsing behaviour.
The personal information collected by marketing cookies and the processing of your data by the providers of these cookies is conducted only with your prior consent. You can withdraw your consent at any time in the "Privacy Settings", which you can access by clicking on the link at the bottom of the website.
2.4. List of analytical, functional and marketing cookies
You can access the list of cookies we use and the providers who use the cookies to obtain personal data from you in the Cookie Platform, which you can access by clicking on the "Privacy Settings" link at the bottom of the website. There you can find more information about the individual providers and cookies.
If, instead, you would like to receive more information from us about these cookies, please contact us using the contact details described in section I.
2.5. How can I decline or withdraw my consent to cookies?
If you are visiting our website for the first time, you will see the information on data protection on your homepage with the consent text for optional cookies. By clicking on the individual categories (essential, functional, and marketing cookies) and then confirming by clicking on "Accept", you agree to the setting of these cookies. You can change these settings at any time in the cookie settings, which you can access by clicking on the "Privacy Settings" link at the bottom of the page.
3. Contacting us
Personal data is collected when contacting us (e.g. via contact form, e-mail or telephone). The data collected through a contact form is listed in a given form. This data will be stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration.
The legal basis for the processing of this personal data is our legitimate interest in responding to your request. If your contact is aimed at concluding a contract or in the case of service requests, the additional legal basis for the processing of this personal data is for the performance of the contract.
Your data will only be processed until they are no longer required to achieve the purpose and deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and provided that there are no statutory retention obligations to the contrary.
4. Online ordering
When you order goods online, by phone or by other means from us. The content data entered by you and the content data collected about you are processed (such as the information from your order, delivery and billing address, telephone number, e-mail address, payment methods, delivery modalities, order information, in the case of commercial customers also company name and VAT ID). In addition, information on time, scope and, if necessary, location of your order.
We process your order data for the processing of the order, sanction list checks, credit checks and for the delivery of the ordered goods as well as for customer service required with the order and pass them on to appropriate delivery and payment service providers for the fulfilment of the purposes.
The legal basis for the processing is the conclusion and performance of the purchase contract for the ordered goods.
This data will be deleted when it is no longer required for the performance of the contract (including customer service and warranty), unless we are legally obliged to store it, e.g. due to retention obligations under commercial or tax law.
5. Sending newsletters
You can subscribe to a free newsletter. The data collected during registration will be processed (the data displayed as mandatory fields are mandatory for receipt, voluntarily marked data is only used for a more personal approach and selection of the displayed information).
We will contact you by e-mail with information, offers and special offers for BLANCO products that are personally tailored to you and your interests or use, either on the basis of your express consent or – if you purchase similar goods or services from us and provide your e-mail address – also without separate consent.
To obtain your consent legally , we use the so-called double opt-in procedure. For this purpose, we will send you a message with a confirmation link to the e-mail address you have entered. If you confirm this link, you have successfully registered for the newsletter. If you do not confirm this link within 48 hours, it will expire. With this confirmation, we store your e-mail address, IP address and the time of registration as well as the source of the process through which the consent was given. This data serves us as proof of registration and to detect possible misuse of your personal data.
The legal basis for the processing is your consent and our legitimate interests.
This data will be deleted if you object or withdraw your consent to our using it or when we no longer need it to send you our newsletters. This data may be stored in aggregated, anonymised form. Where necessary, we will store the fact of your objection to prevent you from being contacted further.
You can revoke the use of your personal data for the purposes of the newsletter at any time with effect for the future. Please click on the appropriate place in the newsletter to unsubscribe or revoke your consent or send a corresponding message in writing (keyword: "Revocation/objection BLANCO Canada "Newsletter") by e-mail to the contact details of the controller specified above.
6. Socia-media pages
For your convenience and information, our Platforms may contain links, banners, widgets or advertisements that lead to other websites not owned or operated by us. For example, a Platform may include tools that allow you to share and/or publicly post content or information from the Platform to your profile on a third-party social network. We are not responsible for these other sites or applications, and their posted privacy policies (not this Notice) will govern the collection and use of your information on them. We encourage you to read the privacy statements of each website or application visited after leaving our Platform to learn about how your information is treated by others.
In addition, we use several social networking platforms to communicate with our customers, some of which are operated by third parties, such as Facebook, LinkedIn, You Tube, X or Instagram. This data privacy notice applies to our use of information you submit to us on such platforms, but it does not apply to what those third party platforms do with your information.
7. Changes of purpose
Processing of your personal data for purposes other than those described will only take place if this is permitted by law or if you have consented to the changed purpose of the data processing. In the event of further processing for purposes other than those for which the data was originally collected, we will inform you of these other purposes before further processing and provide you with all other relevant information.
We only share your personal data within our company with departments and persons who need it to carry out their tasks. In addition, to provide the services/purposes described above, we may also share it with other companies of the BLANCO Group and the BLANC & FISCHER Group. These may include companies in third countries outside Canada.
We use Blanc und Fischer IT Services GmbH, among other things, with regard to the IT infrastructure and the provision of further means for the implementation of the services with regard to the BLANCO website. We also use the systems of the service provider Microsoft Ireland Operations Ltd. to enable communication and exchange.
In principle, data processing takes place within the Canada and the EU. Under certain circumstances, subcontractors of our service providers may be located in third countries that do not offer adequate levels of data protection. To this end, we have concluded appropriate processing agreements, which are intended to ensure that suitable guarantees are provided to establish an appropriate level of data protection when using subcontractors in third countries. Corresponding guarantees for data transfers are provided by the adequacy decision for the respective country, binding corporate rules or EU standard contractual clauses that have been concluded.
To the extent necessary, we process and store your personal data in relation to the BLANCO website only for as long as they necessary to achieve the purposes for collection. The personal data is then deleted or anonymized. This generally takes place when the contract has been fulfilled, you unsubscribe from your newsletter or delete a registered account.
Statutory retention obligations remain unaffected by this. In this case, the data will be restricted and only stored for the legal retention purpose.
You have the right to access and request correction or updating of your personal data, subject to limited exceptions prescribed by applicable laws. You may do so by contacting at the contact details provided above. You also have the right to withdraw your consent to our processing of your personal data, but this may affect our ability to provide you with our products and services. If you would like to discuss your privacy choices, including your ability to opt-out of providing certain information, please contact us at the details provided above.
In addition, you have the right to lodge a complaint with a data protection supervisory authority if you believe that the processing of your personal data is not lawful. The relevant regulatory authority is the Office of the Privacy Commissioner of Canada (OPC), 30 Victoria Street, Gatineau, Quebec, K1A 1H3, Canada, 819-994-5444, https://www.priv.gc.ca/en/.
IX. Changes to this privacy notice
We always keep this privacy notice up to date. Therefore, we reserve the right to change it from time to time and to update changes in the collection, processing or use of your data. The current version of the data privacy notice is always available on the website of the BLANCO website under the following link: https://www.blanco.com/ca-en/dataprotection-imprint/
As of: April 2026