Terms of use for user accounts on the BLANCO platform

1. Area of application and provider

1.1. We would like to offer you special functions, offers and options on the BLANCO platform and in the BLANCO apps, such as the registration of BLANCO devices for easier control and interaction with BLANCO products and services (hereinafter "Services"), as simply, conveniently and customer-specifically as possible. The use of certain Services is only possible with your own user account. In addition, a user account offers you additional convenience and optional functions. It allows you, for example, to manage your personal data, registered products and preferences, and to access Services more efficiently. The BLANCO Group therefore offers its customers a cross-platform user account for the seamless use of these Services, meaning that the same user name and password apply across Services. Special applications reserved for certain commercial customers (e.g. Extranet, MAM database) cannot be used with this user account.

1.2. The user account is free and voluntary for you and is intended for both private customers (consumers) and commercial/business customers. These terms of use apply to the opening, use and termination of the user account. For certain Services (e.g. BLANCO apps), additional terms and conditions of use, contract or business may apply, which are indicated at the respective location.

1.3. In addition, we offer BLANCO dealers a special user account, the so-called dealer account, with access to the dealer online portal (extranet), in which certain services and functionalities are made available. The dealer account also allows several employees with sub-user accounts to use the dealer account. The additional rules in section 6 apply to the dealer account.

1.4. The user account is administered centrally by BLANCO. The relevant BLANCO entity responsible for the provision of Services in Canada is your contractual partner and contact in relation to the user account.

2. User account rules

2.1. The use of the account, including registration and login, is free and may be used by any person of legal age or on behalf of a legal entity. To register a user account, you must enter your full name and email address and choose a password. Your registration to log in (new registration) becomes binding when you accept these terms of use by clicking on the corresponding button and complete the registration process. Until then, you can change your details or cancel the new registration (if necessary by closing your browser). When you register, you must provide true and complete information and follow the steps to verify your identity (e.g. by clicking on a confirmation link sent to your email address).

2.2. The account registration and the associated user agreement between you and us for a user account will not be deemed to have been completed until you have received a confirmation from us by email. We reserve the right to check your new registration more closely and, in particular, in the case of a new registration as a company (or other legal entity), to request further information, data and evidence (e.g. documentation confirming your identity or authority to act) with regard to your power of representation/authorization to act and your identity.

2.3. If any of the information provided at the time of registration or later changes (e.g. change of address), you must update this immediately in the login area, where you can also provide additional voluntary information at the time of initial registration and later, as well as change and delete this information at any time.

2.4. You must keep your access details confidential and not pass them on to anyone else. If your account has been accessed by a third party or if you have any other indication that your account is being misused, you must notify us immediately and change your password (you can change your password at any time in the login area). Please use the corresponding contact form on the Cananda BLANCO website or write to the contact email address cc.ca@blanco.com.

2.5. If we suspect that you have provided inaccurate or incomplete information during registration, that a third party has unauthorized access to your account, and/or that your account is being misused and/or abused by you or a third party, we may temporarily suspend your user account without notice until the incident has been investigated and/or appropriate security measures have been taken. We reserve the right to take further action, such as permanently closing a user account and restricting access to the platform, but will only do so to the extent appropriate to the situation.

3. Joint data processing

3.1. As this is a cross-platform user account, in order to use the respective Services on the platform, a partial exchange of data may take place between us and the respective other BLANCO companies that offer these Services. This exchange of data may include, for example, the transfer, joint use and updating of the data within your user account. The exchange of data only takes place to the extent necessary within the framework of applicable legal provisions, for example for the performance of Services, for legitimate interests or on the basis of your consent.

3.2. With regard to data protection, BLANCO companies may act jointly where they offer Services on the BLANCO platform and use or store data from your user account. Further details on this and on exercising your rights can be found in the applicable privacy policy.

4. User account availability and liability

4.1. The user account is generally available 24 hours a day. Exceptions to this are maintenance periods or unplanned technical faults. This may lead to restrictions in usability, which we will endeavour to keep to a minimum. The user has no right to uninterrupted availability of the user account.

4.2. The decision on the activation of functions or Services and the scope of such activation shall be made at our discretion and may be changed or withdrawn at any time with effect for the future, provided this is reasonable.

4.3. We are committed to continually developing and improving our Services and the user account. We therefore reserve the right to expand, restrict or otherwise modify the features offered in the user account at any time.

4.4. To the extent permitted by applicable law, we shall only be liable for damages resulting from intentional misconduct or gross negligence. Nothing in these terms excludes or limits liability where such limitation is not permitted by law, including liability for death or personal injury.

4.5. The defence of possible contributory negligence on your part remains unaffected, for example in the case of incorrect personal information or misuse of the user account.

4.6. In addition, we are not liable for any damages incurred by you in connection with Services accessed through your account, unless we are the provider of the Service in question or the damage is due to a breach of duty on our part in relation to the account. Liability in connection with Services is governed by the separate agreement with the relevant provider and applicable law.

4.7. The above limitations of liability also apply, where permitted by law, in favour of affiliated companies and to the personal liability of employees or representatives.

5. Modification and termination of the user account agreement

5.1. We reserve the right to amend these terms of use from time to time where necessary, in particular due to changes in legal requirements, economic conditions, technical developments or further developments of Services, provided that users are not unreasonably disadvantaged. Updated terms will become part of the agreement in accordance with applicable law.

5.2. You may terminate the user agreement at any time with immediate effect and without giving any reason. You may do so by deleting your user account within the login area or by notifying us via the contact details provided on the relevant BLANCO website. We may also terminate the agreement with reasonable notice or immediately where justified by applicable law. If you remain inactive for an extended period, we may close your account, where permitted by law.

5.3. Upon termination of the contractual relationship, we will delete personal data from your user account to the extent and as soon as it is no longer subject to legal retention obligations and there is no legitimate interest in continued processing.

6. Dealer account

6.1. We offer BLANCO dealers a special online dealer portal (extranet) with additional Services and a special dealer account. The provisions of these terms of use apply accordingly to the dealer account; however, in the event of contradictions or differences in content, the provisions in this section shall take precedence.

6.2. If you are not yet registered as a BLANCO dealer, you may be required to register separately and provide relevant business information. We reserve the right to request additional information, data and documentation where necessary for verification or legal purposes.

6.3. You will find an online registration form on the extranet. The initial registration will be carried out by a main user, who will have the rights to administer the dealer account and manage additional users.

6.4. Upon receipt of your registration for a dealer account, we will review your application and decide at our discretion whether to approve it. We may request additional information or documentation during this process.

6.5. As the main administrative user, you may create and manage additional sub-user accounts. You are responsible for the actions of such users in relation to the Services made available to them.

7. Governing Law and Jurisdiction

7.1. These terms of use shall be governed by the laws applicable in the jurisdiction in which the user has their habitual residence, unless otherwise required by mandatory provisions of applicable law.

7.2. The place of jurisdiction shall be determined in accordance with applicable statutory provisions.

7.3. We are under no obligation to participate in dispute resolution procedures unless required by applicable law.

7.4. If any provision of these terms of use is found to be invalid or unenforceable, in whole or in part, the validity of the remaining provisions shall not be affected.