Data privacy notice BLANCO Website INT

I. Name and contact details of the controllers in the case of joint controllership

The processing of personal data in the context of the webshop is the joint responsibility of companies of the BLANCO Group. The exact details can be found below. Corresponding contractual provisions have been agreed between the controllers in a contract on joint responsibility.

Main responsible company:

BLANCO GmbH + Co KG
Flehinger Straße 59
75038 Oberderdingen
Germany
Phone: +49 7045 44-81100
Email: info@blanco.de

under joint responsibility with:

BLANCO direct GmbH
Flehinger Straße 59
75038 Oberderdingen
Germany
Phone: +49 7045 44-81100
Email: info@blanco.de

BLANCO France S.A.R.L.
400 de l'Étang Street
Belle Fontaine area, CS 30038
57151 Marly Cedex
France
Phone: +33 (0)387311396
E-Mail: info@blanco.fr

BLANCO BELGIUM BV
Pleinstraat 33 A
3220 Holsbeek
Belgium
Phone: +32 16441140
E-Mail: info@blanco.be

BLANCO Austria Küchentechnik GmbH
Ignaz-Köck-Straße 11
1210 Vienna
Austria
Phone: +43 12782823
E-Mail: office@blanco.at

BLANCO UK Ltd.
1 Victor Way, Colney Street
St. Albans AL2 2FL
United Kingdom
Phone: +44 1923 635200
E-Mail: info@blanco.co.uk

BLANCO GmbH + Co. KG
Steinhausen Branch
Hinterbergstrasse 38b
6312 Steinhausen
Switzerland
Phone: +41 62 3888990
E-Mail: blanco@blanco.ch

II. Name and contact details of the data protection team

If you have any questions about data protection, you can contact our data protection team at the e-mail address datenschutz-kt@blanco.de or the following postal address:

BLANCO GmbH + Co KG
-Data Privacy Team-
Blanc-und-Fischer-Platz 1-3
75038 Oberderdingen
Germany

III. Purpose of data processing

1. Data collection website

For security reasons and to protect the transmission of confidential content, we use SSL or TLS encryption on our website. This means that inquiries can be transmitted securely via the contact form or orders via the site. You can recognize SSL or TLS encryption by the addition of "https://" in the address bar of the Internet browser and by a closed lock symbol next to it.

If SSL or TLS encryption is activated, data can be transmitted to us via the website without being read by third parties.

If you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect data that your browser transmits to our server (so-called "server log files"). When you visit our website, we collect the following data that is technically necessary for us to display the website to you:

• Our visited website
• Date and time at the time of access
• Amount of data sent in bytes
• Source/reference from which you came to the page
• Browser used
• Operating system used
• IP address used (if applicable: in anonymized form)

The processing is carried out on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to check the server log files retrospectively if there are concrete indications of illegal use.

2. Cookies

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable your browser to be recognised the next time you visit (so-called persistent cookies). If cookies are set, they collect and process certain user information such as browser and location data as well as IP address values to an individual extent. Persistent cookies are automatically deleted after a specified period of time, which may differ depending on the cookie.

On this website, we use different categories of cookies: essential cookies, without which the functionality of our website would be limited, and in addition, optional functional and marketing cookies, which usually come from third parties:

2.1. Essential cookies

These cookies are essential to enable you to move around our websites and use their features. For example, they store which products you have added to your shopping cart or the progress of your order process, or they remember whether you agree to the use of cookies and your choices in the cookie settings. These cookies are usually session-specific and expire after your visit to the website (session), unless the respective functionality requires storage beyond that (e.g. saving the cookie setting). Disabling this category of cookies would limit the functionality of the website in whole or in part. The legal basis for the use of essential cookies and the processing of your data by these cookies is our legitimate interest in displaying the functions of our website to you and making them available for use.

2.2. Functional Cookies

We use functional cookies to improve and simplify the use and performance on our website.

The legal basis for the use of functional cookies and the processing of your data by the providers of these cookies is your prior consent. You can withdraw your consent at any time in the Privacy settings, which you can access by clicking on the link at the bottom of the website.

2.3. Marketing-Cookies

Marketing cookies are used to target and analyze advertising more specifically to you and your interests. They are also used to limit the number of times you see the same ad, measure the effectiveness of an ad campaign, and understand people's behavior after viewing an ad. These cookies are usually placed by advertising networks on their sites with the consent of the website operator (i.e. in this case, us). They recognize that a user has visited a website and pass this information on to others, e.g. advertising companies, or adapt advertising accordingly themselves. Often, they are linked to website functionality provided by that company. In this way, we intend to tailor the advertising on other websites to you and to provide the advertising networks we use with information about your visit so that you can later be presented with the advertising that you are genuinely interested in based on your browsing behaviour.

The legal basis for the use of marketing cookies and the processing of your data by the providers of these cookies is your prior consent. You can withdraw your consent at any time in the "Privacy Settings", which you can access by clicking on the link at the bottom of the website.

2.4. List of analytical, functional and marketing cookies

You can access the list of cookies we use and the providers who use the cookies to obtain personal data from you in the Cookie Platform, which you can access by clicking on the "Privacy Settings" link at the bottom of the website. There you can find more information about the individual providers and cookies.

If, instead, you would like to receive more information from us about these cookies, please contact us using the contact details described in section I.

2.5. How can I declare or withdraw my consent to cookies?

If you are visiting our website for the first time, you will see the information on data protection on your homepage with the consent text for optional cookies. By clicking on the individual categories (essential, functional and marketing cookies) and then confirming by clicking on "Accept", you agree to the setting of these cookies. You can adjust and change these settings at any time in the cookie settings, which you can access by clicking on the "Privacy Settings" link at the bottom of the website.

3. Contacting us

Personal data is collected when contacting us (e.g. via contact form, e-mail or telephone). The data collected in the case of a contact form can be seen from the respective contact form. This data will be stored and used exclusively for the purpose of answering your request or for contacting you and the associated technical administration.

The legal basis for the processing of this personal data is our legitimate interest in responding to your request. If your contact is aimed at concluding a contract or in the case of service requests, the additional legal basis for the processing of this personal data is to fulfil the pre-contractual or contractual measures.

Your data will only be processed until they are no longer required to achieve the purpose and deleted after your request has been processed. This is the case if it can be inferred from the circumstances that the facts in question have been conclusively clarified and provided that there are no statutory retention obligations to the contrary.

3.1. ReCaptcha

On our website, we use the Google ReCaptcha function of the provider Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland for reasons of preventing misuse of our content. This system helps us to identify whether the user is a natural person or an internet bot. This allows us to prevent the automatic use of our contact forms and the sending of spam messages to our stored e-mail accounts.

When using the Google ReCaptcha function, cookies are set that can store various data, such as IP address, referrer URL, operating system information, mouse movements, keystrokes, dwell time, location, user input, browser language or even settings of the user's device. This information is stored and passed on to Google. It cannot be ruled out that the data will be transmitted to a Google server in the USA and stored there. We have no influence on the data transfer. Google LLC, 1600 Amphitheatre Parkway, Mountain View, California 94043 USA has submitted to the Data Privacy Framework.

The legal basis for the processing of personal data at Google ReCaptcha is your freely given consent.

Your consent is voluntary and can be revoked at any time with effect for the future. To do this, change your cookie settings under "Privacy settings" under Google ReCaptcha.

We process your personal data for as long as it is necessary to achieve the purpose. If you revoke your consent by changing your settings under "Privacy settings", we will delete your data, unless statutory retention obligations prevent this.

Further information on Google's handling of the use of Google ReCaptcha can be found in Google's privacy policy, which you can view under the following link: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha/about/

4. Registration Dealer Portal

You have the option of registering in the Dealer Portal on our website. To do this, register using your customer number and zip code. In this merchant portal, you have the opportunity to store and maintain your data and make purchases. In addition, you will receive an overview of your orders and deliveries or can adjust the consent you have given.

The legal basis for the processing is our legitimate interest in being able to provide you with the service described above for registering in the Dealer Portal and creating a dealer account, or the execution of a user contract with you. Our legitimate interest is to provide you with a dealer account at your request, in which you have an overview of your data, settings and orders. However, registration in the Dealer Portal is voluntary, as you can place orders without registering in the Dealer Portal.

You can object to the processing of your data on the basis of legitimate interest. We can then demonstrate compelling reasons for the processing in order to continue it. However, we will not do this for the use of a dealer account and the following applies: The account of the Dealer Portal must then be deleted and will no longer be available to you.

We will only store your personal data and other information entered in the Dealer Portal for as long as you maintain the Dealer Portal. You have the option to cancel and delete it within the Dealer Portal. We will then delete your access to the dealer portal. If deletion is not possible for legal reasons, it will be replaced by a blocking of the respective data. Please note that we may store the data about orders visible in your dealer account for longer.

We would like to point out that certain information in the Dealer Portal may be subject to statutory retention periods that we are required to retain for longer due to statutory commercial or tax laws. These then only serve the legal purpose of proof and are usually deleted after 10 years.

5. Changes of purpose

Processing of your personal data for purposes other than those described will only take place if this is permitted by law or if you have consented to the changed purpose of the data processing. In the event of further processing for purposes other than those for which the data was originally collected, we will inform you of these other purposes before further processing and provide you with all other relevant information.

IV. Recipients or categories of recipients of the personal data

To operate and maintain the BLANCO website, we use selected service providers for hosting, technical operation, and content delivery. These include, in particular, systems and services provided by IBM Deutschland GmbH, DigitalXL GmbH & Co. KG, and Microsoft Ireland Operations Ltd. for communication and infrastructure purposes.

Within the BLANC & FISCHER Group, BLANCO GmbH + Co. KG and BLANC & FISCHER IT Services GmbH support the operation, maintenance, and further development of the website and its underlying systems.

We also engage additional service providers where necessary to support specific technical or operational functions of the website.

Personal data is only shared internally with departments and authorized personnel who require access to perform their respective tasks. These include, in particular, relevant specialist departments within BLANCO and affiliated companies of the BLANC & FISCHER Group.

For websites without shop or account functionality (e.g. INT), the processing of personal data is limited accordingly.

If required for the purposes described above, data may also be shared with other companies within the BLANC & FISCHER Group, including entities located in countries outside the European Union.

Corresponding data processing agreements have been concluded with all relevant service providers.

V. Transfer to third countries

In principle, data processing takes place within the EU. Under certain circumstances, it could happen that subcontractors are used by our service providers for service and maintenance purposes or the fulfilment of other purposes, which may be located in third countries without an adequate level of data protection. To this end, we have concluded appropriate order processing agreements, which are intended to ensure that suitable guarantees are provided to establish an appropriate level of data protection when using subcontractors in third countries. Corresponding guarantees for data transfers are provided by the adequacy decision for the respective country, binding corporate rules or EU standard contractual clauses that have been concluded.

With regard to the responsible companies with locations outside the EU, the transfer and storage of personal data within the EU is based on consent.

Right to withdraw consent
Consent is voluntary and can be revoked at any time for the future. Please send this to your responsible contact person using the contact details described in section I. Please note that the withdrawal of consent could be associated with some restrictions on the functionalities.

VI. Storage period in accordance with statutory retention obligations

To the extent necessary, we process and store your personal data in relation to the BLANCO website only for as long as they are necessary to achieve the purposes. The personal data is then deleted or anonymized. This is generally done when the contract has been fulfilled or when a registered account is deleted.

Statutory retention obligations remain unaffected by this. In this case, the data will be restricted and only stored for the legal retention purpose.

VII. Right to information, correction, deletion, restriction, data portability and objection

As a data subject, you have the right to information, correction, deletion of your data, restriction of processing, a right to data portability and a right to object at any time. Please contact the responsible body using the contact details given above.

VIII. Right of appeal

In addition, you have the right to lodge a complaint with a competent data protection supervisory authority if you believe that the processing of your personal data is not lawful. Contact addresses of the other German and European supervisory authorities can be found at: https://www.globalprivacyassembly.com/participation-in-the-assembly/members-online

IX. Changes to this data privacy notice

We always keep this data privacy notice up to date. Therefore, we reserve the right to change it from time to time and to update changes in the collection, processing or use of your data. The current version of the data protection information is always available on the BLANCO website under the following link: https://www.blanco.com/int/legal-references/data-privacy-policy/.

Last updated: April 2026