BLANCO Returns policy.
Product no longer required by customer and in good condition.All non faulty goods must be notified within 90 days after delivery and will only be accepted if returned in their original packaging.We reserve the right not to accept products where the packaging is damaged or defaced and deemed unsuitable, or where the internal supporting packaging has been removed resulting in transport damage. Please note that a re-stock charge of 25% of the returned product value applies to cover the vehicle collection costs, administration, and inspection, testing and reboxing/repacking of the item. A minimum restock charge applies.
Returns outside 90 days will not be accepted.If the product is found to be damaged or deemed to be in an unsuitable condition we reserve the right to withhold the credit. These goods can be returned to you subject to a delivery charge, or the goods can be collected from our distribution centre within 7 days of notification.
Bespoke items will not be considered for credit. Damages and shortages BLANCO UK Ltd will not consider any claim for shortages or damages unless notified within 21 days of receipt of goods. Please ensure that all goods are checked by you, and that any problems are reported to the sales department at BLANCO UK within this period. The General Conditions of Sale of BLANCO UK Ltd section 7(a) stipulate 3 days, but this has been extended to cover deliveries to storage.We will despatch a chargeable replacement, and a Customer Credit Claim Form for the damaged product.
Please ensure the collection is available on the agreed date with our despatch team. If the collection is not made available on this day, then a second attempt will be agreed with you by our despatch team. If the goods are still not available, no further attempts at collection will be made, and full payment will be expected.
If credit is still required then the customer is responsible for returning the product/s to BLANCO UK at their expense, and with prior notification. Credit will be subject to the requirements above. Missing items/accessories will be deducted, and credits adjusted accordingly.
Please note: missing items will be charged at full dealer price, and not the discounted pack price.
Cancellations and Incorrect Customer Orders
Orders are normally assembled and prepared 2 working days before delivery. Therefore any changes or amendments/cancellations less than two days before the scheduled delivery date cause logistical issues and may incur a charge to cover delivery and administration.Bespoke items cannot be cancelled.This policy is a general guideline and individual cases may be discussed with the Sales Desk on 01923 635 202, or alternatively with your Regional Sales Manager.