subline 500

Aftersales & Guarantee

Our policies on aftersales guarantees and returns

Here you will find all of our policies and information relating to aftersales, guarantees and returns.

If you have an enquiry please contact us using the details below and we will then get back to you as soon as possible to resolve your issue to your satisfaction.

Customer Services

Telephone number: 01923 635 201
Email: info@blanco.co.uk

BLANCO UK GUARANTEE:

BLANCO UK reserves the right where deemed appropriate to inspect any reported defective product prior to making a decision on any remedial action. It should be noted that in all instances the manufacturers’ decision is final. Your BLANCO products are manufactured to the highest standard, however in the unlikely event that you should experience any defect in the materials or manufacture, within the guarantee period indicated below, and in the judgment of BLANCO UK or an authorised representative confirms that the product is defective, we will undertake to supply replacement parts or replace the product free of charge BLANCO UK will not be responsible for any third party costs including labour, installation or carriage.

This guarantee is made on the understanding that the product has been correctly installed as per our recommendations and the item has been used solely in a domestic installation and maintained and cleaned according to our instructions supplied. This guarantee is intended for the original purchaser and is not transferable. This guarantee excludes all claims for damages to the goods if not reported prior to fitting and within the time specified from our delivery to the receipt of the goods. Normal wear and tear together with accidental damage to the product, decolouration, abuse or corrosion defects caused by in-appropriate use of un-identified chemicals or cleaners containing corrosive agents are excluded.


Any claims received within the specified guarantee period should be accompanied by a copy of the invoice confirming the date of purchase and proof of ownership. Where possible images of the product clearly identifying the basis for making a claim. Images provided must include a picture of the product including the surrounding area, at least 2 images depicting the damage/leak where appropriate, and an image of the products unique identification label, found under the bowl or positioned on the tap tail. This information is important as the details clearly identify the product and approximate date of manufacture. Failure to supply this information may affect any consideration of a claim. The above details are intended as a brief summary of our guarantee terms and conditions, a full version is available on request.


Product improvement.

E and O.E. All products, descriptions and dimensions of our offer are subject to change without notice and in the event of non-availability, BLANCO reserves the right to replace the original product with the closest example to the current range.

This guarantee is in addition to and does not diminish your statutory or legal rights.

Aftersales & guarantee

BLANCO Returns policy.

Returns Policy

Product no longer required by customer and in good condition.All non faulty goods must be notified within 90 days after delivery and will only be accepted if returned in their original packaging.We reserve the right not to accept products where the packaging is damaged or defaced and deemed unsuitable, or where the internal supporting packaging has been removed resulting in transport damage. Please note that a re-stock charge of 25% of the returned product value applies to cover the vehicle collection costs, administration, and inspection, testing and reboxing/repacking of the item. A minimum restock charge applies.

Returns outside 90 days will not be accepted.If the product is found to be damaged or deemed to be in an unsuitable condition we reserve the right to withhold the credit. These goods can be returned to you subject to a delivery charge, or the goods can be collected from our distribution centre within 7 days of notification.


Bespoke items will not be considered for credit. Damages and shortages BLANCO UK Ltd will not consider any claim for shortages or damages unless notified within 21 days of receipt of goods. Please ensure that all goods are checked by you, and that any problems are reported to the sales department at BLANCO UK within this period. The General Conditions of Sale of BLANCO UK Ltd section 7(a) stipulate 3 days, but this has been extended to cover deliveries to storage.We will despatch a chargeable replacement, and a Customer Credit Claim Form for the damaged product.

Collections

Please ensure the collection is available on the agreed date with our despatch team. If the collection is not made available on this day, then a second attempt will be agreed with you by our despatch team. If the goods are still not available, no further attempts at collection will be made, and full payment will be expected.

If credit is still required then the customer is responsible for returning the product/s to BLANCO UK at their expense, and with prior notification. Credit will be subject to the requirements above. Missing items/accessories will be deducted, and credits adjusted accordingly.


Please note: missing items will be charged at full dealer price, and not the discounted pack price.

Cancellations and Incorrect Customer Orders

Orders are normally assembled and prepared 2 working days before delivery. Therefore any changes or amendments/cancellations less than two days before the scheduled delivery date cause logistical issues and may incur a charge to cover delivery and administration.Bespoke items cannot be cancelled.This policy is a general guideline and individual cases may be discussed with the Sales Desk on 01923 635 202, or alternatively with your Regional Sales Manager.